Privacy Policy

Last updated: November 15, 2026

Who we are

Layman Drugs (laymandrugs.com) is a website that explains medicines in plain language. In this policy, “we” and “us” mean Layman Drugs. If you have a question about your privacy, contact us through our Contact page.

The short version

• You can read the whole site without creating an account or telling us who you are.
• We don’t use advertising or tracking cookies.
• We only collect personal information when you choose to send us a message.
• We never sell, rent or trade your personal information.

Information we collect

When you contact us. If you use our contact form, we collect your name, email address and the message you write. We use this only to read and reply to your message, and to fix any errors you report.

Please don’t send personal health information through the contact form, such as your diagnosis or the medicines you take. We can’t give personal medical advice, and we don’t need this information to help you.

When you visit the site. Like most websites, our hosting provider and security tools automatically record basic technical information. This includes your IP address, browser type, the pages you visit and the time of your visit. We use it to keep the site running, secure and protected from spam and attacks.

When you search the site. The words you type into our search box are used to show you results. They are not linked to your name or email.

Cookies

Cookies are small files that a website stores in your browser. Layman Drugs does not use advertising or tracking cookies. We may use a small number of essential cookies, for example to remember your cookie choices or to keep the site secure. Our team members also use cookies to log in to manage the site.

If we ever add analytics or other optional cookies, we will update this policy and ask for your consent where required.

How we use your information

• To reply to your messages and requests
• To correct errors you report
• To keep the website secure and working properly
• To meet our legal obligations

We do not use your information for advertising, and we do not build profiles about you.

Who we share it with

We don’t sell or rent your personal information. We share it only with service providers who help us run the website, and only as much as they need:

• Our web hosting provider, which stores the website and its data on servers that may be located outside Canada, including in the United States.
• Security and spam-protection services, which may process IP addresses to block attacks.
• Email services used to deliver contact form messages to us.

Information stored outside Canada may be accessed by authorities in that country under its laws. We may also share information if the law requires it.

How long we keep it

We keep contact messages only as long as we need them to respond and follow up, and then delete them. Technical and security logs are kept for a limited time and are deleted automatically.

How we protect it

The site uses encryption (HTTPS) for all pages. We use security software, keep our software up to date and limit who can access the site’s administration area. No website can be 100% secure, but we take reasonable steps to protect your information.

Your choices and rights

You can ask us to show you, correct or delete the personal information we hold about you, or ask how it has been used. Contact us through our Contact page, and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Children

Our website is meant for a general audience. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.

Links to other websites

Our guides link to other trusted websites, such as Health Canada. We are not responsible for their privacy practices. Please read their privacy policies.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page.